Return and refund policy

Welcome back to the blog!

We're committed to ensuring our customers have the best possible experience when buying their lift/lowering kits from us and a critical part of that is making sure returns and refunds are as smooth a process as possible. To that end, we'd like to make sure our return/refund policies are posted and clearly laid out for you to see. If you have any questions or concerns about a return/refund, please contact us via email, social media or leave a comment below.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.  

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify 
you that we have received your returned item. We will also notify you 
of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically 
be applied to your credit card or original method of payment, within 90 days. 
If you cannot be refunded in this way, an alternate refund payment method will be found.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
contact@trailerblocks.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should email: contact@trailerblocks.com for return address shipping information.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
If you receive a refund, the cost of return shipping will be deducted from your refund. Border services and or freight 
brokerage charges will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing 
shipping insurance. We don’t guarantee that we will receive your returned item.


Thanks for reading.